Terms of service

Welcome to Offside.

These Terms of Service govern your access to and use of our website, products and services. By visiting our website or placing an order, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. About Offside

Offside is an online store offering football shirts and related products to customers in Ireland and selected European locations.

Throughout the website, the terms “we”, “us” and “our” refer to Offside. The terms “you” and “your” refer to the customer, visitor or user of our website.

2. Use of our website

By using this website, you agree to use it only for lawful purposes and in accordance with these Terms of Service.

You must not:

Use the website for fraudulent or illegal purposes
Interfere with the security or functionality of the website
Attempt to access restricted areas without permission
Copy, reproduce or misuse our content, images, branding or design
Provide false, inaccurate or misleading information when placing an order

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Products and product information

We make every effort to display our products, descriptions, images, prices and availability as accurately as possible.

However, we do not guarantee that all product descriptions, colours, images or other content on the website will be completely accurate, current or error-free.

Product colours may vary slightly due to screen settings, lighting, photography or device display differences.

All products are subject to availability.

4. Pricing and currency

All prices on our website are displayed in euros, unless stated otherwise.

We reserve the right to update prices, promotions, discounts and product availability at any time without prior notice.

In the event of a pricing error or incorrect product information, we reserve the right to cancel or refuse any order placed for that product.

5. Orders

When you place an order, you agree that all information provided is accurate, complete and up to date.

After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to cancel or refuse orders in cases including, but not limited to:

Payment not approved
Suspected fraud or unauthorized activity
Incorrect or incomplete customer information
Product unavailable
Pricing or product information error
Delivery address outside our available shipping areas

If your order is cancelled after payment, we will process a refund using the original payment method.

6. Payments

Payments are processed securely through the payment methods available at checkout.

We do not store your full payment card details on our website.

By placing an order, you confirm that you are authorized to use the selected payment method.

Your order will only be processed after payment confirmation.

7. Shipping and delivery

Shipping options, costs and estimated delivery times are displayed at checkout.

We currently ship to Ireland and selected European locations.

Delivery times are estimates and may vary depending on the destination, carrier, shipping method and factors outside our control.

Offside is not responsible for delays caused by:

Incorrect or incomplete shipping information provided by the customer
Carrier delays
Customs procedures
Weather conditions
High-demand periods
Events outside our reasonable control

Once your order has been shipped, you may receive tracking information by email, when available.

8. Incorrect delivery information

You are responsible for providing complete and accurate delivery information at checkout.

If you provide an incorrect or incomplete address, your order may be delayed, returned or lost.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:

Email: offside.ct@gmail.com

We will try to assist you, but we cannot guarantee changes after the order has been processed or shipped.

9. Returns, exchanges and right of withdrawal

Returns and exchanges are subject to our Exchanges & Returns Policy.

For online purchases in the European Union, consumers generally have the right to cancel the contract within 14 days of receiving the goods, without giving a reason.

To request a return or exchange, please contact us within the applicable return period.

Items must be unused, unwashed, in their original condition and, when applicable, with original tags and packaging.

For returns due to change of mind, size change or personal preference, the customer may be responsible for return shipping costs, where permitted by applicable law and clearly informed before purchase.

This does not affect your statutory consumer rights.

10. Refunds

Once a returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method.

Refund processing times may vary depending on your bank, card issuer or payment provider.

Shipping costs may not be refundable, except where required by applicable law or where the product received was faulty, damaged or incorrect.

11. Faulty, damaged or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at:

Email: offside.ct@gmail.com

Please include:

Your full name
Order number
Description of the issue
Clear photos of the product and packaging, if applicable

We will review the case and provide the appropriate support, which may include a replacement, exchange or refund depending on the situation.

12. Account information

You may be able to create an account on our website to view your order history, manage your details and update delivery information.

You are responsible for keeping your account login details secure.

Offside is not responsible for unauthorized access to your account caused by failure to protect your login information.

13. Promotions and discounts

From time to time, we may offer promotions, discount codes or special offers.

Promotions may be subject to specific conditions, including validity dates, product exclusions, minimum order values or limited availability.

We reserve the right to modify, suspend or cancel promotions at any time without prior notice.

Discount codes cannot be exchanged for cash and may not be combined with other offers unless stated otherwise.

14. Intellectual property

All content on this website, including text, images, graphics, logos, layouts, designs, product photos and brand elements, is owned by Offside or used with permission.

You may not copy, reproduce, distribute, modify or use any content from this website without our prior written permission.

15. Third-party services and links

Our website may include links or integrations with third-party services, such as payment providers, shipping services, social media platforms or tracking tools.

We are not responsible for the content, policies, practices or performance of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Limitation of liability

To the maximum extent permitted by law, Offside shall not be liable for indirect, incidental or consequential losses arising from your use of our website, products or services.

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so, including your statutory consumer rights.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that we may collect and process personal information necessary to operate our store, process orders, provide support and improve our services.